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Turnaround Time: During non-peak times, we can often get orders out the day payment is received. Typical turnaround time is less than one week after we receive payment. If you mail in a check or money order, your overall time from when you place your order until the time you receive it will be longer. If you have a particular date by which you must receive your awards, please be sure to tell us. Rush orders are welcome. Rush charges will apply based on extra shipping costs to meet your time frame. How to Order: You can use our online ordering page or print the page and fax the order to our secure fax line: 703-780-3546. Phone order are also welcome toll free: 1-800-322-0754 local line: 703-780-3545. Or email: sales@dickstrophies.com Payment Options: We have always accepted check or money order (personal check is fine). If you prefer to pay online (as most people do), we accept Visa and Mastercard credit card payments. See our Credit Card Payment page for more information. Overall Order Cost: Prices listed on our web site will give you a good idea of the cost of all items, but price can vary slightly depending on how an award is customized. Some figures cost more than others, and the amount of engraving required can affect the price. Minimum shipping is $10. We have to charge Virginia residents sales tax; we do not collect sales taxes for other states, but those residing outside of Virginia may be responsible for paying their state's sales taxes. The total cost that we charge will be provided with the quote we give you, including shipping and any taxes. Product Information: We have a web page describing each of our products in detail. The size of each product is disclosed. Trophy figures and cups are made of plastic unless stated otherwise. Statuettes are made of resin unless stated otherwise. It is the customer's responsibility to request any further information that may be desired. We make every attempt to provide the highest quality of awards for the best price possible. Submitting artwork to be engraved: Engraving is different from printing processes that most of us are familiar with. Where your printer may print in full color, or black and white with many shades of gray, the engraving process works in black and white only. If you are ordering for a company or school, check with your art or communications department for advice on how to provide artwork that meets the following requirements:
Submitting artwork to be imprinted: We now have the capabilities to imprint your custom logo in full color on a trophy or plaque plate, using a process very similar to the type of printing most of us are familiar with. We can accept jpg or gif files for imprinting, but note that these types of images are compressed - files in tiff or any other non-compressed format work better. Vector files work best, as they can be resized with no loss in quality. Obviously, the higher quality image we have to work with, the better the quality will be of the finished product. Please ensure that when printed, your artwork will be large enough to be a good fit on the item you would like it imprinted upon. As with engraved logos, you may email your artwork as an attachment, and we'll be happy to analyze it at no charge. Shipping Terms: To maintain our high levels of customer satisfaction, we ship orders within the US and Canada only, via UPS. UPS does not deliver to P.O. boxes or APO addresses. We ship to the address specified on the invoice; a quote cannot be converted into an invoice until we have shipping information. Customer is responsible for ensuring the shipping address(es) are correct before issuing payment, or additional charges can be incurred. Shipment is via Ground unless specified otherwise. The shipping charges for delivery to Hawaii and Alaska will be significantly higher than shipping to locations within the continental United States due to UPS charges. All shipments are insured for the full value of the contents. Claims: All claims for damages or discrepancies must be reported within 10 business days of receipt of shipment. Are liability ceases upon carrier's receipt of shipment in good order. Customer should count and inspect each package before signing. If you receive a damaged product from UPS, make the driver note the damage. All claims for lost, stolen, or damaged products or any error on UPS' part must be filed with UPS by the customer. We will assist in any way possible in making your claim. Return Policy: For items damaged in shipping, please see our Claims policy above. Written permission must be obtained before attempting to return any merchandise. The request for a return must be made within 10 days of receiving the merchandise. Engraved medals, plaques, acrylic, and custom items cannot be returned. Returned merchandise is subject to a 20% restocking charge. Engraving and shipping are not refundable. Merchandise must be received in the same condition in which it was sent. Sorry, we do not produce a catalog:
We have found it is far too expensive to produce a catalog of our awards,
and we pass the savings from not making one to our customers. That is one
of the ways we keep our prices low. We feature our most popular awards
here on our web site, and work directly with our customers to give them
exactly the awards they need. If you have a catalog from another trophy
or awards vendor, chances are very good that we can produce anything they
have at a better price! Try us! You won't be disappointed!
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